We strive to treat all patients with compassion and dignity. Sometimes, despite our finest intentions, concerns may arise. If you have any problems, we encourage you to discuss them with your physician first or ask to speak with the area manager so that we may work with you to address your issue immediately.
If you and your family/representative continue to have concerns, you have the right to the following:
The review of the quality of care concerns, insurance coverage decisions, and concerns about your discharge from the hospital and expect a timely response from the hospital related to any complaint or grievance that may be made in person, by phone, or in writing. To share your concerns, don't hesitate to get in touch with the following
Landmark Hospitals Quality and Patient Safety Departments:
Compliance Hotline 762-356-0983
You may also contact the hospital accreditation organization:
Center for Improvement in Healthcare Quality:
Telephone: (866) 324-5080
Fax: (805) 934-8588
Online: complaint@cihq.org
Mail: P.O. Box 3620, McKinney, TX 75070
Missouri Department of Health and Senior Services
Bureau of Health Services Regulation
Telephone: (573) 751-6303
Fax: (573) 526-3621
Online: Complaints@health.mo.gov
Mail: P.O. Box 570, Jefferson City, MO 65102-0570